Returns & Refunds Policy

Overview

At EurexaLabs, we specialize in research peptides for scientific research purposes. Due to the highly specialized nature of our products, safety regulations, and contamination risks, we do not accept returns of any products once shipped.

Important Notice

Research peptides require special handling, storage conditions, and safety considerations. All sales are final. Please read this policy carefully before placing an order.

No Returns Policy

Why We Don’t Accept Returns

• Safety Concerns: Research peptides can be hazardous and pose contamination risks
• Regulatory Compliance: Chain of custody requirements for research materials
• Product Integrity: Peptides are sensitive to temperature, light, and environmental conditions
• Contamination Prevention: Once shipped, we cannot guarantee product hasn’t been compromised
• Research Material Classification: Products are intended for research use only

All Sales Are Final

❌ No returns accepted for any reason
❌ No exchanges available
❌ No refunds for change of mind
❌ No returns for opened OR unopened products
❌ No returns for custom or standard orders

Exceptions – When We Will Provide Resolution

Defective Products Upon Arrival

We will provide full refund or replacement if:

• Product arrives damaged due to shipping
• Wrong product was shipped
• Product doesn’t match Certificate of Analysis specifications
• Packaging integrity was compromised during transit

Reporting Requirements

You must report issues within 48 hours of delivery:

• Email photos of damaged packaging/product
• Describe the issue in detail
• Keep all packaging until resolved
• Provide order number and product details

Contact Information:

• Email: info@eurexalabs.com
• Telegram: @eurexalabsTG

Our Response to Defective Products

• Immediate investigation of reported issues
• Full refund if product is confirmed defective
• Replacement shipment when possible
• No return shipping required for defective items

Quality Assurance

What We Guarantee

• Products meet stated specifications
• Certificate of Analysis accuracy
• Proper packaging and labeling
• Cold chain maintenance during shipping

What We Don’t Guarantee

• Suitability for specific research applications
• Results of research conducted with products
• Compatibility with specific research protocols
• Long-term stability after delivery

EU Consumer Rights Exclusion

Distance Selling Regulations

Under EU law, research chemicals and peptides are excluded from the 14-day cooling off period due to:

• Health and safety risks if returned
• Products that deteriorate rapidly
• Sealed products opened by customer
• Specialized research materials

Your Rights Still Protected

• Right to receive products as described
• Right to quality products meeting specifications
• Right to refund for truly defective products
• Right to accurate product information

Refund Process for Defective Products

Step 1: Report Issue

• Contact us within 48 hours of delivery
• Provide detailed description and photos
• Include order number and product information

Step 2: Investigation

• We review your report and evidence
• May request additional information
• Decision made within 1-3 business days

Step 3: Resolution

• Full refund processed if claim approved
• Refund to original payment method
• Processing time: 3-5 business days
• Total resolution time: 6-10 business days

International Customers

EU Countries

• Same policy applies
• Refunds in original currency
• Bank transfer available if needed

Non-EU Countries

• Policy applies globally
• Refunds subject to payment processor capabilities
• Currency conversion may apply

Special Considerations

Storage and Handling

Once delivered, you are responsible for:

• Proper storage conditions
• Following handling protocols
• Maintaining cold chain if required
• Safe disposal if needed

Research Use Only

Products are sold exclusively for:

• Scientific research purposes
• Laboratory use only
• Not for human consumption
• Not for therapeutic use

Contact Information

Customer Service

• Email: info@eurexalabs.com
• Telegram: @eurexalabsTG
• Hours: Monday-Friday: 9:00 AM – 5:00 PM CET
• Response time: Within 24 hours

Emergency Safety Issues

For urgent safety concerns:

• Contact us immediately
• Follow laboratory safety protocols
• Report incidents as required by regulations

Dispute Resolution

Internal Resolution

1. Contact customer service first
2. Escalation to management if needed
3. Written response within 5 business days

External Options

• Netherlands Consumer Authority (ACM)
• European Consumer Centre (ECC-Net)
• Online Dispute Resolution (EC ODR platform)

Important Safety Notice

Research peptides can be hazardous. If you have safety concerns:

• Stop use immediately
• Contact us for guidance
• Follow proper disposal protocols
• Report incidents per regulations

Before You Order

Please Consider

• All sales are final
• No returns for any reason
• Product specifications are final
• Storage requirements are your responsibility

Questions Before Ordering

Contact us before placing your order if you have:

• Questions about product specifications
• Concerns about suitability for your research
• Storage or handling questions
• Regulatory compliance questions

Policy Updates

We may update this policy to reflect:

• Regulatory changes
• New product considerations
• Improved safety protocols
• Industry best practices

Notification methods:

• Email to registered customers
• Website announcement
• Order confirmation updates

By placing an order, you acknowledge and agree to this no-returns policy.

For questions about this policy, contact our customer service team at info@eurexalabs.com or @eurexalabsTG on Telegram.

Emergency safety issues: Contact immediately for guidance on safe handling and disposal.